Leadership Insights

Benefits of Leadership

I am skilled at helping CEOs discover their “business leverage” resulting in large revenue growth

I am good at helping create a culture of continuous improvement to improve the bottom line

I am well suited at getting companies to connect with customers and keep them forever

5 Dimensions of Service

Reliability

The ability to perform the promised service dependably, accurately, safely, etc.

Responsiveness

The willingness to help customers and provide service promptly (in their time of need).

Empathy

Identifying and understanding customers’ needs, problems, and fears…from their perspective.

Assurance

The knowledge and courtesy of team members and their ability to convey trust and confidence to the customer.

Tangibles

The appearance of physical facilities, equipment, personnel and communications materials.