Key Accomplishments

Strategic Transformation

Restructured lines of business and balance sheet of a publicly held telecom company:  $14 M in immediate savings, long term debt reduction of $320M, 83% increase in network utilization.

Reset strategic course and leadership team for private startup in the waste gasification industry resulting in renewed funding and initial client acquisition

Developed strategic relationships resulting in $60M in funding and increased revenue of $65M

Operational Improvement

Created corporate culture that resulted in customer turnover rates of <8% annually (industry leading)

Led rigorous problem solving initiatives that led to 85% reduction in customer complaints, 5 fold improvements in process cycle time

Developed a high-performing organization that fueled achievement of 650% growth, transforming the company into the nation’s largest and fastest growing competitive local exchange carrier

Product and Service Innovation

Architected the industry’s first application of voice recognition technology resulting in $80M in expense savings (operator wages) the first 2 years of operation

Reinvented traditional Search Engine Optimization processes…now Google page 1 positioning  available at industry disruptive prices